Purchases, Virtual Content & Refunds Policy

Arcadia is free-to-play. Optional purchases may provide virtual currency, VIP, convenience, consumables, services or progression acceleration exactly as described publicly at the time of purchase.

A purchase does not buy ownership of Arcadia, an edited character, ranking position, private drop, favorable staff decision, immunity from Rules or a guarantee that balance will never change.

• The official checkout/payment instruction determines the price, currency, package and amount for that transaction.
• Banks, issuers, processors or currency converters may charge their own fees/rates; Arcadia does not control them.
• Do not pay unofficial intermediaries. Arcadia can reliably investigate only channels it publishes or expressly authorizes.

Digital delivery may be immediate or require payment confirmation/account matching. Delivery occurs when the purchased value is credited or the purchased service is performed.

If delivery appears incorrect, contact Support before consuming/transferring the disputed value so the transaction can be traced and, where possible, corrected.

• A duplicate charge for one intended purchase.
• A confirmed unauthorized payment, subject to ownership and provider verification.
• Payment captured but Arcadia did not deliver after a reasonable opportunity to correct it.
• Materially different value delivered because of an Arcadia processing error.
• A refund/cancellation/remedy required by mandatory applicable law.

Contact Support immediately. If value remains unused and is technically reversible, Arcadia may attempt a transfer/correction. Correction is not guaranteed after consumption, transfer or market use.

Never provide your password. Support may request transaction reference, Account name, payer information or other non-secret ownership evidence.

Opening a legitimate payment dispute is not automatically a violation. Arcadia may temporarily freeze disputed value or Account functions while ownership and the transaction are investigated.

Knowingly filing a false dispute, using stolen payment instruments, fabricating evidence, chaining fraudulent reversals, or deliberately spending/retaining value after a valid reversal may constitute fraud under the Rules.

Arcash, credits and other virtual balances are licensed digital content for use within Arcadia. They are not a bank balance or guaranteed right to cash redemption.

External sale, exchange or conversion of Arcadia virtual value is prohibited unless Arcadia expressly creates or authorizes a method.

A bonus, bundle, referral, discount or subscription may have additional published eligibility, duration, renewal or use conditions. Eligibility/referral abuse is governed by the Rules and Promotions Policy.

Promotional value may be removed if the underlying purchase is refunded/reversed or if eligibility was obtained through abuse.

Purchasing does not protect an Account from sanctions. A sanction also does not automatically make all prior valid purchases refundable.

Where prohibited conduct created or moved purchased value, Arcadia may freeze, remove, reverse or correct that value under the Enforcement Policy and mandatory law.

Use official Support for missing delivery, duplicate charges, unauthorized payments, wrong Account/package or refund requests. Include reference, Account, date, amount and payment method.

Never send passwords or full card numbers. Arcadia may use necessary payment metadata/provider confirmations to investigate.